IT Service Desk Analyst- 1st line

Your responsibilities, Handling technical notifications by the ticket service ( ServiceNow), email, phone, Remote IT support to company global users, Diagnosing and solving technical problems, Assists employees with incident resolution or service request management, Instruct users on usage of application systems, Suggests process improvements and share best practices with colleagues

Excellent English skills, At least 2 years of relevant experience, High level of IT literacy especially within a Microsoft environment e.g. Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory, Support packages including Service Management Tools such as Hornbill SupportWorks, Remote access tools such as Remote Assistance and RDP, Knowledge of legal applications, The ability to communicate effectively at all levels with both the business and other IT departments, Exceptional customer service skills with good attention to detail

What we offer, Great opportunity to help shape and influence the overall design of GSC, Opportunity to interact with multiple cultures in the dynamic organization, Work atmosphere built on support and mutual respect, Attractive set of benefits (sport cards, private healthcare for employees and family members language courses), Stable employment

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, fruits, integration events

Our commitment, your career., No two careers - or two people - are the same at DLA Piper. You can be yourself in a diverse team where every voice is heard and your success is recognised. So find out more about being valued for who you are as well as what you do, in a global law firm that commits to you and your career.

DLA PIPER GSC POLAND sp. z o.o., DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.