Sourcing Operations Coordinator (m/f/d)

What you will do

Operational Coordination & Activity Steering

• Coordinate and align daily operational activities across Sourcing Operations Specialists
• Support workload prioritization and ensure optimal task distribution in line with business needs and SLAs
• Act as a first point of contact for operational topics and escalations
• Ensure proper request handling via official channels (ticketing, shared inbox, etc.)

Execution & Operational Excellence

• Ensure the accurate and timely execution of administrative and operational sourcing tasks (e.g. SRL updates, invoice follow-up, data maintenance)
• Guarantee data accuracy across sourcing transactions and ensure documentation is properly maintained and accessible
• Drive continuous improvement in daily operations by identifying inefficiencies and proposing pragmatic solutions

Performance Monitoring & Reporting

• Monitor operational KPIs (SLA adherence, backlog, processing times, data quality)
• Identify deviations and trigger corrective actions with the team
• Support reporting activities and provide performance insights to the Sourcing Operations Manager

Process Governance & Compliance

• Ensure consistent application of sourcing processes, SOPs, and governance rules
• Act as a guardian of process discipline within the team
• Ensure compliance with internal policies and regulatory requirements

Stakeholder & Supplier Interface

• Act as a coordination interface between Sourcing Operations Specialists, Category teams, and suppliers
• Ensure smooth communication and alignment across stakeholders
• Support resolution of complex or cross‑functional operational issues

Transformation & Continuous Improvement

• Identify opportunities to enhance processes, tools, and ways of working
• Support implementation of transformation initiatives (e.g. digital tools, automation, ticketing systems)
• Promote a proactive, solution‑oriented mindset within the team

What about you?

• Education & Experience – You hold a relevant degree and have solid experience in sourcing operations, procurement support, or similar roles
• Operational Excellence & Analytical Skills – Strong analytical mindset with attention to detail and a structured approach. Ability to translate operational data into actionable insights
• Coordination & Communication Skills – Strong organizational and prioritization skills, ability to influence without formal authority and facilitate collaboration across teams, service‑oriented mindset with strong stakeholder management capabilities
• Tools & Systems – Proficiency in sourcing and procurement tools (e.g. SAP, Ariba), comfortable working with data and reporting tools (Excel, Power BI is a plus)
• Languages – Fluent in English, German and/or French is a plus

What we offer

• A personalised onboarding programme to ensure a smooth start.
• Access to Hi University, Hager Group’s award‑winning learning platform.
• Internal mobility – over 25% of our roles are filled internally.
• Comprehensive benefits including:
  • Group insurance
  • Co‑financing of sports cards and sporting events (Hager Sport initiative)
  • Medical care and health‑prevention initiatives
  • Meal subsidies and our shared coffee culture
  • Cultural benefits (e‑books, audiobooks, theatre discounts)
• Integration events for employees and families.
• A fair and competitive compensation package, with bonus scheme and annual salary reviews.
• Opportunities to influence company decisions through our annual employee survey.

Eligibility

The position requires an advanced command of English (minimum B2 level).