Team Manager, Global IT

Proven experience in IT leadership combined with strong hands-on technical background. Ability and willingness to “roll up sleeves” and directly engage in technical work when required. Experience working in fast-paced, scaling or startup-like environments. Strong knowledge of Microsoft ecosystem: Active Directory, Azure AD, Microsoft 365. Strong knowledge of Atlassian Stack (Jira, Confluence, Bitbucket) Solid understanding of networking fundamentals (LAN/WAN, VPN, firewalls). Experience with endpoint and device management. Scripting or automation skills (PowerShell, Python). Strong understanding of IT security principles and best practices. Experience operating in distributed, multi-location, international environments. Excellent communication skills and fluent English. High ownership mindset, pragmatism, and attention to detail. Nice to have: Experience with cloud platforms (Azure, AWS). Knowledge of MDM solutions (e.g. Workspace ONE). Familiarity with VoIP systems (Amazon Connect, Zoom, SBC). Broader exposure to security domains (network security, IAM, security tooling). Experience supporting engineering or software development teams. Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji — day and night. ,[Lead and manage a team of IT engineers supporting global operations across multiple regions. , Act as a hands-on technical leader - willing to actively troubleshoot, configure systems, and support critical issues when needed. , Ensure high availability, performance, and security of the company’s IT infrastructure. , Oversee and participate in the design, implementation, and maintenance of IT systems (endpoints, servers, cloud services, and business applications). , Own incident management processes, including escalation, root cause analysis, and continuous improvement. , Drive standardization, automation, and scalability of IT operations in a growing, dynamic environment. , Collaborate closely with Security, DevOps, and business teams to ensure systems meet both operational and compliance requirements. , Ensure adherence to security policies, best practices, and regulatory requirements (e.g. SOC, ISO, GDPR).  , Manage vendors and external partners where applicable. , Maintain clear and up-to-date technical documentation. ] Requirements: Active Directory, Azure AD, Microsoft 365, PowerShell, Python, Bitbucket, Firewalls, Networking (LAN/WAN), Jira, Confluence, Azure, AWS, VoIP systems , MDM solutions Additionally: Group life insurance, Medicover premium with a dentist, Worksmile cafeteria, English lessons, Referral bonus, Glasses subsidy, Access to platforms like: OpenUp, Pluralsight and, Free coffee, Bike parking, Playroom, Shower, Free parking, Modern office, No dress code.