CRM and Personalization Specialist - Financial Sector

CRM and Personalization Specialist – Financial Sector

Miejsce pracy: Warszawa

Technologies we use

Expected

• SAS CI Studio
• PEGA CDH
• Microsoft SQL Server

Optional

• SAS 4GL

About the project

Unleash the power of personalized customer engagement — shape the future of data-driven marketing!

Warszawa-based opportunity with hybrid work model (3 days in-office, 2 days remote).

As a CRM and Personalization Specialist, you will be working for our client, a leader in innovative customer engagement solutions within the financial sector. Your expertise will drive sophisticated campaigns, crafting tailored experiences that elevate client relationships and foster brand loyalty. Join us to innovate at the intersection of data and personalization, unlocking new potentials in customer communication.

Only candidates with an existing legal right to work in the European Union will be considered for this role.

Your responsibilities

• Design and optimize advanced personalization processes to increase customer engagement.
• Develop communication strategies tailored to customer needs, based on data insights, and implement them within CRM systems (SAS CI Studio or Pega CDH).
• Prepare requirements and specifications for system modifications, conduct solution analysis, and execute testing for real-time personalization features.
• Collaborate with teams to ensure seamless integration and performance of personalization campaigns.

Our requirements

• Minimum of 2 years of experience in deploying data-driven campaigns, preferably in banking or financial services.
• Advanced knowledge of SAS CI Studio or Pega CDH.
• Solid proficiency with MS SQL and relational databases.
• Good communication skills in Polish (spoken and written).
• Good command of English (B2).
• Ability to think analytically and work independently while maintaining high-quality standards.

Optional

• Knowledge of SAS 4GL.
• Additional certifications in CRM or related fields.

This is how we organize our work

This is how we work

• agile

What we offer

• Stable and long-term cooperation with very good conditions.
• Enhance your skills and develop your expertise in the financial industry.
• Work on the most strategic projects available in the market.
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years.
• Participate in Social Events, training, and work in an international environment.
• Access to attractive Medical Package.
• Access to Multisport Program.
• Access to Pluralsight.
• Flexible hours.

Benefits

• sharing the costs of sports activities
• private medical care
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription
• access to +100 projects
• access to Pluralsight

Recruitment stages

• online interview
• online interview

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.

We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS’s Whistleblower Procedure

You can report violations in accordance with ITDS’s Whistleblower Procedure available here:

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.

We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.

We see where banks, insurers, payment companies, or fintech can go and how they can get there.

That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.

ITDS in Poland - Pure player in new Technologies & Financial Industry

+300 IT implementation professionals

+20 clients in the Banking, Insurance, Payment & Fintech Industry

ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

Informujemy, że administratorem danych jest ITDS z siedzibą w Warszawie, ul. Złota 59 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Hello HR oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.
Naruszenia można zgłaszać zgodnie z Procedurą zgłaszania nieprawidłowości ITDS dostępną tutaj: