Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Polish Speaking Solutions Consultant About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with leading organisations across Europe. Our expertise spans a diverse range of industries, with a particularly strong footprint in the Customer Support Services sector, where we pride ourselves on matching the right professionals with the right opportunities. At Mercier Consultancy Group, we are committed to delivering outstanding career experiences while empowering our clients with the skilled, culturally fluent workforce they need to excel in today's competitive marketplace. Job Overview Mercier Consultancy Group is actively seeking a motivated and customer-focused Polish Speaking Solutions Consultant to join our dynamic team based on-site in Sofia, Bulgaria. This is a standout opportunity within the Customer Support Services industry for Polish-speaking professionals who are passionate about delivering exceptional client experiences and resolving complex queries with confidence and clarity. If you are searching for rewarding Polish-speaking jobs that combine career growth, international exposure, and an attractive compensation package, this Polish Speaking Solutions Consultant position in Bulgaria is your next great move. Key Responsibilities

• Serve as the primary point of contact for Polish-speaking customers, delivering prompt, professional, and empathetic support across multiple communication channels including phone, email, and live chat.
• Accurately diagnose customer issues, identify root causes, and provide effective, tailored solutions in line with established Customer Support Services procedures and quality standards.
• Maintain thorough and up-to-date records of all customer interactions and case resolutions within the CRM system, ensuring data accuracy and compliance.
• Collaborate closely with cross-functional teams — including technical support, billing, and account management — to escalate and resolve complex customer concerns in a timely manner.
• Proactively identify patterns in customer feedback and contribute actionable insights to continuous improvement initiatives within the customer support workflow.
• Uphold and promote brand values and service excellence standards during every customer interaction, consistently meeting or exceeding KPIs and satisfaction benchmarks.
• Participate actively in ongoing training sessions, team meetings, and knowledge-sharing activities to stay current with product updates, service offerings, and industry best practices.
• Support colleagues and contribute to a positive, inclusive, and high-performance team culture within the Customer Support Services environment.

Requirements

• Native or fluent proficiency in Polish (both spoken and written) is essential for this role.
• A valid EU passport is mandatory for this position.
• A solid working knowledge of English (written and verbal) to facilitate internal communication and documentation within a multicultural workplace.
• Previous experience in a Customer Support Services environment, call centre, helpdesk, or client-facing role is highly advantageous.
• Excellent interpersonal and active listening skills, with a genuine commitment to resolving customer needs efficiently and professionally.
• Strong computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office applications with ease.
• A proactive, solution-oriented mindset with the ability to remain composed and effective under pressure in a fast-paced service environment.

Benefits What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the Customer Support Services industry.
• Fully Paid, Structured Training Programme to set you up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — to make your move to Bulgaria effortless and stress-free.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• Clear career progression pathways within a globally respected organisation.
• A vibrant, multicultural team environment with ongoing support and professional development opportunities.
• And Much More...

Life in Bulgaria Relocating to Bulgaria is an experience that consistently exceeds expectations. Sofia, the vibrant capital of Bulgaria, is a city where ancient history and modern living blend seamlessly — offering world-class dining, thriving arts and culture scenes, and a social atmosphere that makes it easy for international professionals to feel at home. Bulgaria enjoys a wonderful climate with warm, sun-drenched summers and crisp, scenic winters, including stunning mountain resorts within easy reach of the city, making it an exciting destination for both work and leisure. Whether you are strolling through the historic streets of the old town or enjoying the buzzing café culture of the modern centre, life in Bulgaria offers something truly special at every turn. Beyond its beauty and charm, Bulgaria is widely celebrated for its remarkably affordable cost of living compared to most Western European capitals, allowing you to enjoy an exceptional quality of life without stretching your budget. The food scene in Bulgaria is a delightful discovery — rich, flavourful, and deeply rooted in tradition, with fresh local produce and welcoming tavernas around every corner. The warmth of the Bulgarian people and the country's strong sense of community make settling in as a foreign professional a genuinely rewarding journey. For ambitious Polish-speaking professionals seeking jobs in Bulgaria, Sofia represents one of the most attractive and dynamic destinations in Europe — a place where your career and your lifestyle can both flourish. How to Apply Are you ready to take the next step in your career and secure one of the most exciting Polish-speaking jobs available in Europe today? Do not miss this outstanding opportunity to join Mercier Consultancy Group as a Polish Speaking Solutions Consultant in Bulgaria — a role that offers genuine career growth, a rewarding compensation package, and the adventure of building a new chapter in one of Europe's most captivating cities. Click Apply Now to submit your application, and a member of our dedicated recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you launch an extraordinary new career journey in Bulgaria.