OT Network Support Analyst

Responsibilities

• Monitor and support enterprise network and telecom infrastructure across global environments
• Troubleshoot connectivity and infrastructure-related issues to minimise service disruption
• Work closely with engineering teams and external vendors to restore services efficiently
• Support incident resolution processes and escalate issues where required
• Analyse operational data and identify opportunities for proactive improvements
• Contribute to infrastructure stability, monitoring standards and operational best practices
• Participate in global support activities within distributed teams across multiple time zones
• Assist with service optimisation and continuous improvement initiatives

Kogo poszukujemy?

• Good understanding of network infrastructure, telecom technologies and connectivity concepts
• Knowledge of network topologies, protocols and operational support processes
• Experience working within ITIL or Agile environments would be an advantage
• Strong analytical and troubleshooting skills
• Ability to collaborate effectively with technical teams and external providers
• Strong communication skills and willingness to work in dynamic support environments
• Openness to learning new technologies and operational tools