Job Description

At Zendesk, we truly believe that to build a great product you have to have great people.

We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We are all responsible for our product and enjoy the impact we have by improving it.

The Talk team are looking for a hardworking staff software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Talk products. Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?

What you'll do:

Work collaboratively with a focused self-organising team and the wider engineering organisation to deliver positive outcomes for our many customers.
Participate in every stage of the development life-cycle from design to implementation, testing, rollout and making everything run efficiently in production.
Follow and contribute to improving our practices throughout development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
Frequently mentor less experienced team members.
When working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, source of issue has been identified and an automated test has been put in place to avoid the issue reoccurring.

What you bring:

Ideally, experience with our main stack Ruby/Rails and Javascript.
Strong communication. You can explain your views well to others and just as important, listen actively to others ensuring a healthy, productive discussion.
Potential for leadership; as a fast growing team in a dynamic sector we're building for the future. We invest in our team and want people have strong ownership over what they produce and hold themselves and their team accountable.
Flexibility: You are just as happy diagnosing latency issues, writing technical documents, refactoring code to be more readable, or developing product features.
A preference for whiteboarding problems with your teammates and applying the scientific method to find pragmatic solutions that is the best fit (on balance) for the identified problem space.
A commitment to maintaining our high availability and performance standards.

Tech Stack & Tools

We code primarily in Ruby & Rails for the backend, primarily React JS (Redux) and Ember (legacy) for the frontend. We use MySQL, Redis and Kafka for event processing.
Our infrastructure is run on Kubernetes and our delivery pipeline is heavily reliant on Github & Github Actions, once deployed we monitor using Datadog.
We communicate over Slack and use Zoom for meetings etc. Google Docs, JIRA, Confluence are our most used collaboration tools.

The Poland annualized base salary range for this position is zł268,000.00-zł402,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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Staff Engineer