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- ...for AWS infrastructure Knowledge of Salesforce Service Cloud Familiarity with contact center platforms like Genesys, Twilio, Avaya, Cisco Experience with outbound dialers and campaign management Understanding of Agile and Scrum methodologies...ZasugerowanePraca zdalna
- ...methodologies . ~ Understanding of contact center architecture , WFM, dialers, and campaign management. ~ Exposure to Genesys, Avaya, Cisco, Twilio, or other contact center platforms is a plus. ~ Advanced English (C1) — excellent communication and presentation...ZasugerowanePodróże służbowePraca zdalna
- ...Responsibilities Maintenance of the Contact Center Technology solutions platform on Genesys, Nice, Avaya. Implementation and execution of Contact Center strategy for voice, chat and email channels. Owns the shared responsibility of platform availability, day to...Zasugerowane
- ...Optional, Certifications such as TOGAF, SAFe, or ITIL., Architectural experience with Atlassian products or UiPath., Familiarity with AVAYA technology., Understanding of manufacturing solutions and IoT space., Good command of the German language. This is how we work,...Zasugerowane1 dzień/tydzieńPraca hybrydowaPraca zdalnaElastyczne godziny
