ServiceNow Analyst (f/m/x)

Miejsce pracy: Toruń

Technologies we use

Expected

ServiceNow
IT Service Management (ITSM)
BPMN

Optional

CSM
IT Operations Management (ITOM)
HRSD
Security Operations
SPM
IRM module (Integrated Risk Management module)
JavaScript
API

About the project

Sii ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.

This is how we organize our work

This is how we work

agile
scrum

Your responsibilities

Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
Translating user requirements into development specifications and supporting the development team whenever possible
Designing solutions that align with stakeholders' requirements
Creating and managing project and deliverable documentation
Establishing technical requirements for the delivery team (user stories, acceptance criteria)
Supervising development progress and guiding customers through the UAT phase
Managing production deployment
Conducting necessary training for end-users on the platform’s usability and implemented solutions

Our requirements

Minimum 3 years of experience with the ServiceNow platform
Proven experience as a Business Analyst
Ability to work with both technology and business stakeholders daily
Strong problem-solving skills
Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
Familiarity with Agile/Scrum methodologies
Experience in creating understandable flow charts according to BPMN guidelines
Fluency in Polish and English is required
Residing in Poland required

Optional

ServiceNow Certified System Admin certification

What we offer

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

Recruitment stages

Send your CV
Talk to us about your expectations
Learn more about our projects and choose the best
Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.