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...in CSM solution design and delivery. ServiceNow CAD or CIS certification (CSM specialization preferred). Strong knowledge of ITIL and customer service management practices. Ideally, you’ll also have: English (C1) or other European languages would be an...ITILPraca zdalnaPełny etat- ...REST/GraphQL APIs, IoT data streams and external systems (ERP, IAM, cloud services) to create a unified ecosystem. Familiarity with ITIL (Foundation certification or hands-on use of Incident, Problem and Change processes) would be a plus. Nice-to-have: exposure to...ITIL