QA Test Manager - AI

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

IT Test Manager – AI Platforms

As an IT Test Manager at ICON, you will be responsible for leading the quality assurance capability across AI platforms, including the multi-agent framework, agent services, and central AI systems. You will ensure all solutions are delivered with high standards of quality, reliability, compliance, and performance.

What You Will Do:

In this role you will define and drive the testing strategy and quality governance model, embedding quality throughout the development lifecycle and enabling confident, high-quality releases.

Key Responsibilities:

Define and implement the overall test strategy covering functional, integration, regression, performance, and AI-specific testing
Design and manage test frameworks and automation strategies to support scalable, reliable testing across CI/CD pipelines
Lead testing approaches for AI-powered solutions, including validation of agent behaviour, outputs, and workflows
Build, manage, and develop a team of QA engineers, driving a strong quality-first culture across the organisation
Establish and enforce quality gates within release processes, ensuring all deliverables meet defined standards
Implement quality governance processes including defect management, root cause analysis, and continuous improvement
Monitor and report on quality metrics, providing insights to stakeholders and driving data-led improvements
Collaborate with engineering, product, and program teams to ensure testing is embedded early in development.

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Your Profile:

Proven experience in software quality assurance, including leadership of QA teams or functions
Strong experience designing and implementing test strategies and automation frameworks
Experience working with CI/CD pipelines and embedding automated testing into delivery workflows
Understanding of testing approaches for modern applications, including APIs, microservices, and cloud-based platforms
Experience with AI/ML systems or an understanding of the challenges of testing non-deterministic outputs and complex workflows
Experience working in regulated or compliance-driven environments
Strong communication and stakeholder management skills, with the ability to influence cross-functional teams