Praca Support associate Węgry

 ...Your daily tasks: provide first-line support via phone and email (password resets, MS Office issues, printer & network problems), analyse and troubleshoot technical incidents, monitor, prioritise and categorise support tickets, communicate solutions and workarounds... 

 ...About the employer: Join a global technology services leader supporting some of the world’s most recognized brands. The company...  ...collaboration, and career growth. The company is known for strong support structures, professional development, and a people-first culture... 

 ...works best for you: health and wellness options, cultural perks (such as tickets to the theatre, museums, concerts) transportation support or direct allowances. The company also supports your development by covering most language course fees and offers extra travel reimbursement... 

 ...providing first-level technical resolutions, creating, categorizing, and prioritizing tickets, escalating tickets to the appropriate support groups, ensuring incident resolution and recovery, closing tickets after successful resolution, taking ownership of... 

 ...About the role: serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support, respond to end-user inquiries through various channels, including phone, email, and web tools, accurately document and log all interactions... 

O pracodawcy: Globalna firma technologiczno-konsultingowa, która specjalizuje się w dostarczaniu innowacyjnych rozwiązań cyfrowych, usług IT oraz transformacji biznesowej.  Obowiązki: Rozwiązywanie problemów IT klientów, pełnienie roli pierwszego punktu kontaktu...

 ...providing first-level technical resolutions, creating, categorizing, and prioritizing tickets, escalating tickets to the appropriate support groups, ensuring incident resolution and recovery, closing tickets after successful resolution, taking ownership of... 

 ...These are your tasks: You are responsible for the on-site support in North America. You are in charge of the observance to revenues and budget targets. You manage the OSS staff and you are responsible for planning, commitment and further development of the OSS...