Praca Technical specialist Węgry

 ...Responsibilities: receiving and handling end-user calls, providing first-level technical resolutions, creating, categorizing, and prioritizing tickets, escalating tickets to the appropriate support groups, ensuring incident resolution and recovery, closing... 

These are your tasks: You are responsible for the on-site support in North America. You are in charge of the observance to revenues and budget targets. You manage the OSS staff and you are responsible for planning, commitment and further development of the OSS...

 ...first-line support via phone and email (password resets, MS Office issues, printer & network problems), analyse and troubleshoot technical incidents, monitor, prioritise and categorise support tickets, communicate solutions and workarounds clearly in German,... 

 ...to join the IT support team responsible for assisting users from high-profile corporate clients. In this role, you’ll help resolve technical issues, guide users through solutions, and ensure every case is handled with care from the moment it’s reported until it’s fully...