Praca Technical specialist Węgry

 ...Responsibilities: receiving and handling end-user calls, providing first-level technical resolutions, creating, categorizing, and prioritizing tickets, escalating tickets to the appropriate support groups, ensuring incident resolution and recovery, closing... 

About the role: serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support, respond to end-user inquiries through various channels, including phone, email, and web tools, accurately document and log all interactions...

These are your tasks: You are responsible for the on-site support in North America. You are in charge of the observance to revenues and budget targets. You manage the OSS staff and you are responsible for planning, commitment and further development of the OSS...

About the employer: Our client is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for...

 ...first-line support via phone and email (password resets, MS Office issues, printer & network problems), analyse and troubleshoot technical incidents, monitor, prioritise and categorise support tickets, communicate solutions and workarounds clearly in German,... 

 ...to join the IT support team responsible for assisting users from high-profile corporate clients. In this role, you’ll help resolve technical issues, guide users through solutions, and ensure every case is handled with care from the moment it’s reported until it’s fully...