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- ...Configure, enhance and manage Genesys queues, routing logic, and interaction workflows Create, implement, and continuously refine AI bots and virtual agents (e.g., Dialogue Engine, Agent Assist) Implement and maintain integrations between Genesys and platforms such as...ZasugerowanePraca zdalna
- ...enhancements across existing AI/ML systems Optimize NLU models through tuning of utterances, intents, and entities, while monitoring bot performance in production Create and maintain technical architecture documentation, conversational flows, integrations, and...ZasugerowanePraca zdalna
- ...identifying issues in logic and responses Analyzing incidents and user requests (diagnosing prompt-related vs. technical issues) Testing bot scenarios and documenting test results Maintaining and making simple updates to existing Power Automate workflows Prompt...ZasugerowanePraca wieczorami

