Praca Technical support analyst Węgry

 ...Responsibilities: receiving and handling end-user calls, providing first-level technical resolutions, creating, categorizing, and prioritizing tickets, escalating tickets to the appropriate support groups, ensuring incident resolution and recovery, closing tickets... 

 ...Responsibilities: receiving and handling end-user calls, providing first-level technical resolutions, creating, categorizing, and prioritizing tickets, escalating tickets to the appropriate support groups, ensuring incident resolution and recovery, closing tickets... 

 ...About the role: serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support, respond to end-user inquiries through various channels, including phone, email, and web tools, accurately document and log all interactions... 

O pracodawcy: Globalna firma technologiczno-konsultingowa, która specjalizuje się w dostarczaniu innowacyjnych rozwiązań cyfrowych, usług IT oraz transformacji biznesowej.  Obowiązki: Rozwiązywanie problemów IT klientów, pełnienie roli pierwszego punktu kontaktu...

 ...These are your tasks: You are responsible for the on-site support in North America. You are in charge of the observance to revenues and budget targets. You manage the OSS staff and you are responsible for planning, commitment and further development of the OSS... 

 ...Responsibilities: Serve as the initial point of contact for our clients, addressing their IT concerns and providing Level 1 support Respond to end-user inquiries through various channels, including phone, email, and web tools Accurately document and log all... 

 ...Your daily tasks: provide first-line support via phone and email (password resets, MS Office issues, printer & network problems), analyse and troubleshoot technical incidents, monitor, prioritise and categorise support tickets, communicate solutions and workarounds... 

 ...Join a global technology services leader supporting some of the world’s most recognized...  ...growth. The company is known for strong support structures, professional development, and...  ...clients. In this role, you’ll help resolve technical issues, guide users through solutions, and...